How does this affect learning and development?
Here is a broad description of the characteristics of each generation. This is based on trends and general social patterns identified by sociologists:
Understanding key differences between generations will help create relevant learning and development.
Generation Y are used to working together and prefer collaborative styles of working and solving problems. They feel comfortable with technology and at times prefer this to face-to-face communication.
Generation X are reasonably tech savvy, want answers and openness and will take responsibility.
Organisations with hierarchical structures are being replaced with flatter, more empowering ones and flexible working, intra- and entrepreneurialism is being encouraged.
Baby Boomers will recognise and accept more top-down and hierarchical approaches even though they prefer teamwork and using face-to-face contact.
As you would expect, technical skills and knowledge increase as you progress through to the younger generations.
So for example, setting up pre- and post-collaborative projects using such tools as Yammer will be more accepted with Generation Y, whilst Baby Boomers prefer personal contact and are more wary of technology-driven virtual teams.
Networked learning and elearning will be particularly comfortable for Generation Y.
How each generation wants to be managed
The world of work has changed since the days of the Matures generation and the Baby Boomers. Nowadays, the workplace is likely to be made up of a wide cross-section of ages and backgrounds.
This is in line with changing generational thinking. The challenge for line managers and Learning and Development is to harness the different ways generational expectations present themselves and to work successfully from the position of where people are at.
Implications of the different generations for learning and development
The good news for Learning and Development professionals is that ‘mastery’ or development is an intrinsic motivator for all age groups.
Baby Boomers are less likely to readily use social media for learning or seek regular feedback, a big contrast to the more techno and media friendly Generation X and Y.
Generation X are likely to appreciate structured development, regular feedback and mentoring and Generation Y live in a world of constant communication and technology and expect regular feedback, especially from colleagues about how they are doing.
It is important to understand the factors that shape each generation to communicate and develop individuals and groups to best advantage.
Look for opportunities for generations to share their learning experiences.
For example, some organisations are using reverse mentoring across generations to cross fertilise knowledge and ensure that workplaces work for everybody not just for a particular generation or group.
Points to consider in setting up learning, by generation
It is important for each age group to be recognised for their qualifications and experience.
Expect Boomers to be technologically familiar with emails and their PC, but are less likely to be busy with electronic social networking in the manner of younger generations.
Expect this group to be sceptical and at times challenging, but hungry for knowledge and willing to seek plenty of feedback. They prefer on-the-job learning.
Millennials want to work collaboratively across communities with ready access to technologies, which they will see as embedded in everything they do. They favour learning whilst doing, with regular coaching and feedback.
Be aware of the diversity of different generational perspectives, what this consists of, and actively work to understand how different age groups present their preferences and outlook.
This will help build richer and diverse learning experiences and should lead to a more productive organisation and better understanding between generations.